Fix Sideways or Upside Down Images

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Photos taken on smartphones, tablets and some cameras can look okay on your device but appear upside down or sideways when uploaded to website. Our system does not rotate images during the upload process. The reason your photo may appear this way is because the photo was taken vertically and the image file itself is in this orientation. The device stores the image’s orientation in the EXIF metadata but if that information is missing or corrupt, your image may upload not with the orientation you expect.

What to do about it

The solution is to take your photos and videos by holding the device in landscape mode with the home button on the right. This is the only way to take pictures without potential rotation issues.

For example, if you hold your phone upright and take a photo, it is vertical or portrait. The actual image file is technically horizontal, as all photos are “sideways”, (think of a 4×6 photo coming out of the printer), you would need to turn the photo right side up to view it vertically. This is the same with a digital photo. When you view on a computer, or upload, you may see the image sideways. If so, then would then need to rotate the image using your photo viewing or editing software.

After the image is rotated, then you can upload it and it will appear correctly. This may vary based on your computer software, browser and/or camera.

See this link for more details:

Rotating photos in Windows 7 or prior using Windows Photo Viewer:

Windows 8:

Apple Macintosh OSX:

You can also use most other photo software or editors to rotate your photos and search Google for instructions for your specific photo software or operating system.

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