Order Cancellations & Refunds
Our services include an online platform service that provides a place and opportunity for the sale of goods between the buyer and the seller (also referred to as a Vendor). The actual contract for a sale is directly between the Buyer and the Seller. We are not a party to that contract or any other contract between Buyer and Seller. Parties to the transaction will be entirely responsible for the sales contract between them in accordance to the listing of goods, warranty of purchase and like. As such, We accept no obligations in connection to these contracts. However, if you experience any problems with your order, we may step in to help. Please contact us if you you need assistance.
If you would like to request a cancellation of an order please contact the seller directly. Each vendor has their own policy. If the vendor agrees to refund you prior to the close of the show, they can contact us and we can make the arrangement for a refund. Once the show closes, all orders are final.
We submit refund requests to the customer’s bank or card issuer. The customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Some refunds appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.